Delivery Information

We reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances.

Your ordered items will be delivered to the shipping location provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow or there is danger of damage to the customer property.

We know that unexpected things happen and there might be an instance when you can’t be there to receive your delivery. If so, don’t worry. Just Let us know by 12 pm the day before the scheduled delivery. The delivery can be rescheduled free of charge by calling our customer helpline on 082144991494

Delivery times quoted in our delivery chart can vary depending on stock availability and delivery location. Most goods are dispatched to you from our main distribution center. In all cases, you will be contacted to arrange a suitable delivery date as soon as the item is ready to be dispatched.

Delivery Terms

Germany Ground Delivery Network (4) Order by 12 noon on Monday – Wednesday, items deliver on Wednesday evening and 12 noon Thursday – Saturday, items deliver on Saturday evening. We make delivery 2 times in a week for most Augsburger locations (Please be aware there may be logistics delay but we aim to deliver within 72Hours).

How do we deliver?

Our experienced driver use car designed to keep your groceries at the correct convenient for their whole journey. The driver brings the shopping to your door, where you’ll be given a delivery note to sign.

How do I check out?

When you’ve finished your shop, at the bottom of the website click on the blue botton’ Item(s) in your Cart’, it will show up your order, can edit each item or click on ‘Go To Checkout’ on the right side, you will be directed to the Shipping Address and Review & Payments page in order to get your item(s) delivered. Or Go to the right top part of the website and click on ‘My Cart’, your order will be displayed, then you can edit each item or continue by clicking on ‘Go To Checkout’, you will be directed to the Shipping Address and Review & Payments page in order to get your item(s) delivered.

What credit card / debit cards do we accept for payment?

We accept MasterCard, Bank transfer, Cash on delivery and PayPal system. If you want to transfer money to our account. Our bank account number would be given to you to transfer the total amount of your order into our account once the money reflect in our account, then we will arrange for the delivery with you. If the money transfers during the holiday / weekend period, meaning we will need to wait till the bank resumes operation in the next few days.