TERM & CONDITIONS

GENERAL

These Product Terms shall be governed by and construed in accordance with the laws of Germany and only the German courts will decide any disputes.

PRICES

Please note that we did not place our prices on our products on our Webshop. The actual price you pay will be the price charged in our store at the time your order is picked for delivery or picked by yourself at our store.

DELIVERY PRICE

We charge the delivery fee within Augsburg city (€4.60). For the Augsburg region is €7,30 with a specific date that will be arranged with the customers. Order of 65€ is free within Augsburg city.

AVAILABILITY 

if for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should select lines be unavailable unless you request us not to do so.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the Manager. For example, if you were to make an order of 10 cartons of alcoholic drinks or 10 cartons of Turkey, Mackerel /Tilapia, which would use up all that warehouse’s stock, the warehouse may only deliver 5 cartons.

The www.ojfoods.oj-stores.com grocery service is available for commercial and domestic use. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. To ensure availability of all our products customers may be limited to a maximum number of items.

CANCELLATION

You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes by calling our store on 082144991494. Please note that orders cannot be cancelled by email.

PAYMENT

You can pay with your Maestro debit card or cash payment on our arrive at your place or at our store. We accept payment through PayPal. You don’t have to own a PayPal account to pay us. Authority for payment must be given at the time of placing your order and you will be charged immediately.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology.

REFUND POLICY

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange/refund.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. it must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as frozen and ambient food, cannot be returned due to contamination. 

To complete your return, we require a receipt or proof of purchase.

Once we inspected your return goods and approved it. We will send you an e-mail or give you a call to replace the items returned. If the product is unavailable, then we will give you a credit to pick another product in your wish or you wait till we re-stock back.

OJ Foods Afro & Asien Lebensmittel.

Gerorgenstr.2 86152 Augsburg